Proofstead Help
Straight answers for homeowners and contractors
Find clear help on job status, written scope, billing, verification, claims, payouts, privacy, and what to do next.
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24 articles available
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Start with the area that matches the question you are trying to answer.
Homeowners
Posting jobs, reading request-to-closeout status changes, reviewing completion, and following the homeowner workspace from first request through final closeout.
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Contractors
Routing readiness, verification status, payout timing, document requirements, lead review, and the contractor-side workflow on Proofstead.
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Account & Billing
Account settings, support boundaries, invoice questions, receipts, payout blockers, and payment-related recordkeeping.
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Warranty & Claims
How warranty windows activate, what they generally cover, and how claims stay attached to the original job record.
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Scope & Change Orders
What written scope must include, when change orders are valid, and how approved work connects to final billing.
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Trust, Privacy & TownPulse
Contractor vetting, privacy controls, private vs. public closeout records, and what Proofstead's TownPulse pages may share.
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Featured articles
The core Proofstead questions most people ask first, including routing, verification, closeout, and public-record basics.
How contractor vetting works
What Proofstead reviews before routing a contractor and what vetting does - and does not - promise.
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How invoices relate to approved work
How to compare the final bill to the approved scope and change orders, and what to check before paying.
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How posting a job works
What to include when you create a homeowner job, how photos help, and why Proofstead routes one documented request instead of broadcasting it.
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How routing and lead review work
How contractor opportunities appear, what exclusive routing means, and what to do when a lead arrives in your Proofstead workspace.
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What a valid scope must include
The minimum ingredients of a usable written scope on Proofstead: included work, exclusions, assumptions, and the cost basis.
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What contractor verification status means
How license, insurance, background check, and network status affect whether Proofstead can route work to you.
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For homeowners
Posting, status updates, scope approval, closeout, warranty, and privacy questions.
How to file a warranty claim
How to open a claim from the job workspace and what details help Proofstead review it faster.
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How to question an invoice or documented charge
How to challenge a charge without breaking the documented record, and when the next step belongs in workspace messaging, a claim or dispute flow, or support.
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How TownPulse visibility works after closeout
How a private closeout record can become an optional public proof record, and what still stays out of TownPulse even after completion.
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Managing your account, notifications, and security
Where to update contact details, notification preferences, privacy choices, and account-security settings.
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For contractors
Lead review, verification status, closeout discipline, written scope expectations, and trust requirements.
Getting your profile ready for routing
What to keep current before Proofstead can route work to you: business details, service areas, verification documents, and payout setup.
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How to file a warranty claim
How to open a claim from the job workspace and what details help Proofstead review it faster.
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How to question an invoice or documented charge
How to challenge a charge without breaking the documented record, and when the next step belongs in workspace messaging, a claim or dispute flow, or support.
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How TownPulse visibility works after closeout
How a private closeout record can become an optional public proof record, and what still stays out of TownPulse even after completion.
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Still need help?
Start in the job workspace when this is about one job. Review or update the record there first. Contact support when you still cannot sign in, fix verification, finish payout setup, or move a blocked review forward.