How to file a warranty claim
How to open a claim from the job workspace and what details help Proofstead review it faster.
- +File the claim from the original job workspace so scope and evidence stay attached to the same record.
- +Explain what changed, when you noticed it, and what outcome you want reviewed.
- +If completion still looks wrong, do not confirm it just to keep the job moving.
Start from the original workspace
Proofstead already keeps warranty and claim activity attached to the job workspace. That is where the scope, photos, completion notes, and earlier approvals already live.
Opening the claim from that record is better than starting a brand-new conversation because the reviewer can compare the concern against the full documented history.
What details make a claim easier to review
Describe the issue clearly, including when you noticed it, what is not working as expected, and whether the condition appears to affect the work that was documented on the original job.
Be specific about the outcome you need reviewed. General frustration is understandable, but a clear description helps Proofstead and the contractor evaluate the concern against the actual record.
- +Describe the problem in plain language.
- +Note when the issue appeared or returned.
- +Attach current photos if they help show the condition.
What happens after a claim is opened
Once the claim is in the workspace, the documented trail matters. Proofstead can review the original scope, the completion record, any claim notes, and whether related disputes are already open.
Keeping follow-up inside the workspace helps the review stay tied to the same evidence instead of fragmenting across channels.
If the completion package itself is still wrong, raise the issue before confirming completion whenever possible. That is usually the clearest moment to correct the record.