What job statuses mean from request to closeout
What draft, posted, offered, active, completion requested, completed, and closed mean in real life from the first request through final closeout.
- +Status labels are a quick read on where the job sits, not permission for labor to start or proof that review is done.
- +The homeowner path moves from draft or posted intake through routing, active work, closeout review, completion, and eventually closed billing.
- +Keep new facts in the workspace while the status is moving so later scope, billing, warranty, and support questions still point to one record.
Status updates show what happens next
A status change is a short update on where the job sits. It helps you see what stage the workspace reached, but it does not replace written scope, written approval, or completion review.
That matters because you may see movement before labor starts. Usually it means the record is moving forward, not that the job skipped straight to final approval.
What the end-to-end homeowner statuses usually mean
The exact timing can vary by coverage and contractor availability, but the repo-backed pattern is consistent. Draft means the request is still being edited before routing. Posted means the record now exists in the live platform flow. Offered means one vetted contractor is reviewing the opportunity. Active means the job is now tied to an assigned contractor and should stay anchored to written scope, approvals, and live workspace updates.
Later, completion requested means the contractor submitted closeout proof and the job is in final homeowner review. Completed means the closeout record is finalized and billing or warranty can now attach to that final job state. Closed is the downstream end state after billing has fully settled and the job record is no longer sitting in open payment review.
- +Draft: still being edited before you route the request into the live workflow.
- +Posted: your request is documented and waiting for review or routing.
- +Offered: one vetted contractor is reviewing the opportunity.
- +Active: the job is live with the assigned contractor and should now stay tied to written scope and approvals.
- +Completion requested: closeout proof is being reviewed before final confirmation.
- +Completed: the completion record is finalized and payment or warranty workflows can now proceed.
- +Closed: billing and payment have settled and the job has moved out of active closeout handling.
What to check when a status looks stuck
Use the workspace to add facts that change the job record, such as better photos, access notes, written scope questions, or closeout concerns. That keeps later decisions tied to the same documented file instead of scattering them across side channels.
Contact support when the status still looks blocked after you check the workspace, such as account access trouble, a checkout problem, or a review state that clearly still needs manual help.
Treat the workspace like the permanent record even before a contractor is active. The cleaner it is early, the easier every later approval becomes.